Return Policy
You may return your purchased item for any reason within 7 days of delivery of your shipment.
Please note that:
1) We can only process returns and refunds for items purchased from Music Balcony.
2) We cannot accept the return of opened items (not in original condition), or items returned more than 7 days past delivery.
3) A restocking fee may charge to a buyer for returned items.
Using our Return Mailing Label
Canadian customer could ask for a prepaid return label by contacting Music Balcony.
If you return an item using a prepaid method obtained from Music Balcony and the reason for return is not a result of a Music Balcony error, the cost of return shipping will deduct from your refund
Custom and Duties
We are not responsible for any customs and brokerage fees that are charged by the courier company for international destinations. (Outside US and Canada)
Damaged Item
If you received a damaged (broken or missing parts) item, you must inform us within five days of delivery, and we will provide either a replacement or prepaid return label, and the return item will not be subject to restocking fee
Please note that:
We do not take any responsibility, and we are not liable for any damage caused by using the products after 3-day window from delivery.
Defective Item
If your purchased item stops working or having a problem or fault due to manufacturing error that prevents the item from working correctly within 7 days from delivery, we will provide either a replacement or a prepaid return label and the return item will not be subject to restocking fee
Please note that:
1) Our liability for defective items is limited to 3-days from delivery and after 3-day window is expired.
2) Items must be returned in original packaging and with all accessories and parts,
3) Any returned item that is claimed to be defective will inspect upon receipt, and if the item is not defective, the used item restocking fee will be deducted from your refund,
4) Any opened item that returns after 15-day window from delivery is subject to used item restocking fee.
Partial Refunds & Restocking Fees
A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase.
• If the item returned unused/unopened and in original condition within the return window or buyer refuses the delivery, we will deduct up to 20% of the item price as a restocking fee.
• If an item returns damaged, with missing parts, not in the original condition or have visible signs of use for reasons, not due to a Music Balcony error, we will deduct up to 50% of the item price as a restocking fee.
• If the item is returned to us due to wrong shipping address, being undeliverable, or it is unclaimed by the receiver we will deduct both send and return shipping cost.
Return Centers:
Limolin Inc.
15 West Pearce Street, Unit 1
Richmond Hill, Ontario, L4B 1H6